Privacy Policy | RakeSign

1. Introduction

CloudRaker Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our RakeSign document signing services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

2. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, and contact information
Account credentials and authentication data
Documents you upload for signing
Digital signatures and signing certificates
IP addresses and device information for security purposes

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process and complete document signing transactions
Generate and maintain audit trails for compliance
Communicate with you about your account and our Services
Detect, prevent, and address technical issues and security threats

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With other parties to a document signing transaction, as necessary to complete the signing process
With service providers who assist us in operating our Services, subject to confidentiality obligations
When required by law or to respond to legal process

5. Data Security

We implement industry-standard security measures to protect your information, including 256-bit AES encryption for data in transit and at rest, secure data centers, access controls, and regular security audits. Our digital signatures are backed by AATL-certified certificates.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Signed documents and audit trails may be retained for extended periods to meet legal and compliance requirements.

7. Your Rights

Subject to applicable law, you have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent to processing where consent is the legal basis

8. Cookies and Tracking

We use essential cookies to ensure the proper functioning of our Services. These cookies are necessary for security, authentication, and session management. We do not use advertising or tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the new Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

CloudRaker Inc.
Email: privacy@cloudraker.com